Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") are a legal agreement between you and SuperCharged AI, LLC, doing business as SuperCharged ("we," "our," or "us"). These Terms govern your use of our website at www.supercharged.so, our platform, products, and all related services.

By accessing our website, purchasing a subscription, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.

If you do not agree to these Terms, do not use our website or services.

2. Description of Services

SuperCharged provides a free professional website build along with subscription-based services for local businesses. Our services include, but are not limited to:

• Professional website design and development (provided free of charge)
• Website hosting, maintenance, and performance optimization
• Search engine optimization (SEO)
• Form automation and lead notifications
• Content creation including images, logo, and visual design
• Google review management and automated review request systems
• Website chat widget
• Missed call text-back automation
• CRM (Customer Relationship Management) with calendar integration and mobile app access
• Business phone number setup and SMS/calling capabilities
• Customer follow-up and remarketing sequences
• Google Business Profile optimization
• AI voice agent services (receptionist, lead capture)
• Google Ads and Meta Ads management

Not all services are included in every subscription plan. The specific services available depend on your selected plan and any add-ons. Services may be updated or modified over time.

3. Free Website Build & Ownership

SuperCharged provides a professional website design and build at no charge as part of onboarding. No payment is required for the website build itself.

The free website build is contingent upon subscribing to one of our service plans. If you cancel your subscription, you will retain access to your website through the end of your current billing period. After that, hosting and maintenance services will cease and the website will be taken offline.

The website we build for you remains the property of SuperCharged. All website content, code, design, templates, and assets created by SuperCharged are and remain our intellectual property. Upon cancellation or termination of your subscription, the website is not transferred to you. You do not receive ownership of or access to the website files, code, or hosting after your subscription ends.

If you wish to discuss ownership transfer, a separate written agreement and additional fees would apply.

4. Subscription Plans and Billing

SuperCharged offers the following subscription plans:

Advertising spend is billed directly by the advertising platform (e.g., Google, Meta) and is not included in subscription or add-on fees. SuperCharged has no control over advertising platform billing and is not responsible for ad spend charges.

All pricing, features, and billing terms are presented and confirmed during a sales call before checkout. Subscriptions are purchased only after this call.

5. Phone Number and Usage-Based Costs

Certain plans include a business phone number set up through our platform. This phone number is used for services such as missed call text-back, SMS automations, and other messaging features.

The business phone number has associated costs including the phone number rental fee and per-use charges for SMS messages and phone calls. These usage-based costs are the client's responsibility and are billed separately from the subscription fee.

Usage rates are subject to change. Current rates include:

• Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
• SMS (US/Canada): $0.0079/segment (inbound/outbound)
• MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound
• Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound
• Number Intelligence: $0.005–$0.01 per function

A detailed breakdown and any rate changes will be reflected in these Terms or communicated to you. You are responsible for monitoring your usage and associated charges.

6. Auto-Renewal & Recurring Billing

All subscription fees are billed in advance of the service period and are automatically renewed at the end of each billing cycle (monthly or annually) until canceled. By subscribing, you authorize SuperCharged to charge your payment method on file for recurring fees.

For monthly plans, you will be billed on the same date each month. For annual plans, you will be billed on the anniversary of your subscription start date. For multi-month prepaid terms, you will be billed at the start of each prepaid period.

It is your responsibility to update your payment information if it changes. You may manage your subscription or update payment details by contacting us.

7. Payment Processing

Payments are processed securely through Stripe, a PCI-compliant third-party payment processor. By making a purchase, you agree to Stripe's terms of service.

SuperCharged does not store your full credit card information. All payment data is handled and encrypted by Stripe in accordance with industry security standards.

All prices are listed in US Dollars (USD). If your bank or financial institution charges currency conversion fees, foreign transaction fees, or any other processing fees, those are your responsibility and are not controlled by SuperCharged.

8. One-Time Fees and Setup Fees

Certain services may require a one-time setup fee in addition to recurring subscription charges. These fees are disclosed and agreed upon before purchase during the sales call.

One-time fees are non-refundable at all times, as setup work begins immediately upon receipt.

9. Promotions and Discounts

From time to time, SuperCharged may offer promotional discounts, free months, or other special offers. These promotions are subject to the following:

• Promotions are offered at the sole discretion of SuperCharged and may be modified or discontinued at any time
• Unless otherwise stated, promotions apply only to first-time customers and cannot be combined with other offers
• Promotional pricing does not modify the terms of this agreement — all other Terms, including the refund and cancellation policies, remain in effect
• Specific promotion details, eligibility, and conditions are communicated before purchase

10. SMS / Messaging Consent & Disclosure

Several of our services involve sending SMS (text) messages on your behalf to your customers, including but not limited to: missed call text-back, Google review requests, customer follow-up sequences, appointment reminders, and promotional messages.

By using these services, you acknowledge and agree that:

• Consent to receive messages is collected from your customers through opt-in mechanisms on the websites and forms we build for you (e.g., checkboxes, form submissions, chat widget interactions)
• You are responsible for ensuring that messages sent through our platform comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and any state-level regulations
• Standard message and data rates may apply to recipients according to their mobile carrier's terms
• Message frequency varies depending on the service and customer interactions
• Recipients may opt out at any time by replying STOP to any message
• Recipients may text HELP for assistance

For more details on how SMS data is handled, please refer to our Privacy Policy.

Client represents and warrants that all phone numbers provided to the platform have given express written consent to be contacted. Client agrees to indemnify and hold SuperCharged harmless from any and all claims, penalties, or fines arising under the TCPA or related telecommunications laws resulting from Client's use of the SMS services.

11. Refund Policy

SuperCharged offers a 14-day money-back guarantee on subscription fees, starting from the date your website is launched. If you are not satisfied with our services, you may request a full refund of your subscription fees within this 14-day period.

The 14-day guarantee applies only to subscription fees. One-time fees, setup fees, and usage-based charges (phone number, SMS, calls) are non-refundable at all times, including during the 14-day period.

After the 14-day period, all payments are final and non-refundable, including subscription fees. You may cancel your subscription at any time, but no refunds will be issued for the remaining balance of a billing period or prepaid term.

For full details, please see our Refund Policy.

12. Chargebacks

A chargeback occurs when you contact your bank or credit card company to dispute a charge, resulting in the funds being forcibly withdrawn from our account. You agree not to initiate a chargeback or payment dispute for services that have been rendered.

If you have an issue with a charge, please contact us directly at joe@supercharged.so so we can resolve it. Filing a chargeback instead of contacting us constitutes a violation of these Terms.

In the event of a chargeback, SuperCharged reserves the right to submit evidence of your agreement to these Terms, platform usage, and service delivery in response to the dispute.

If a chargeback is filed in bad faith, SuperCharged may pursue recovery of the amount owed plus any associated fees, including legal and collection costs.

13. Cancellation Terms

You may cancel your subscription at any time by contacting us at joe@supercharged.so.

• Cancellation takes effect at the end of the current billing period
• No future charges will be made after cancellation takes effect
• You will continue to have access to services until the end of your paid period
• Early cancellation of a multi-month or annual plan does not result in a refund for the unused portion
• Upon cancellation, your website will be taken offline and platform access will be revoked at the end of your paid period

14. Delivery of Services

Services are considered delivered and fulfilled once:

• Your website has been designed, built, and launched
• Platform access, automations, and integrations have been set up
• Ongoing hosting, maintenance, and subscription features are active

Services are considered delivered once setup is complete and your website and features are live, regardless of whether you have actively used the platform. Filling out the intake form and providing the information we need to build your services is part of the onboarding process, but delivery is based on our completion of setup, not your level of engagement after launch.

15. Payment Failures and Service Suspension

If a scheduled payment fails, we will attempt to process the payment multiple times over a reasonable period. If payment remains unsuccessful:

• Your account and platform access may be suspended until the outstanding balance is paid
• Website hosting and all active automations may be paused
• We reserve the right to terminate your account if payment is not received within 30 days of the first failed attempt
• We may also suspend messaging, SMS, or advertising services at any time if we reasonably believe your use of those services exposes SuperCharged or its platform providers to regulatory, carrier, legal, or platform policy risk, regardless of payment status

16. Sales Call & Agreement

All subscriptions are purchased only after a sales call where pricing, features, and billing terms are clearly presented. By completing checkout after your sales call, you confirm that:

• You have read, understood, and agree to these Terms of Service
• You understand and accept our Refund Policy, including the 14-day guarantee and no-refund policy thereafter
• You understand the recurring nature of the billing
• You agree not to initiate chargebacks for services rendered

17. Platform Access & Accounts

Depending on your subscription plan, SuperCharged may create a platform account for you through our third-party service provider. This account provides access to CRM, messaging, calendar, and other tools included in your plan, accessible via a mobile app.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Upon cancellation or termination of your subscription, your platform account and all associated access will be revoked.

18. User Obligations

You must not:

• Attempt to gain unauthorized access to our systems or networks
• Use our services for any unlawful, fraudulent, or harmful purpose
• Use our platform to send messages that are offensive, illegal, or intended to harass others
• Upload or transmit viruses, spam, or malicious code
• Resell or redistribute our services without written permission

We reserve the right to refuse or cancel any order at any time for reasons including suspected fraud, unauthorized use, or violation of these Terms.

19. Intellectual Property

All content on this website and platform — including text, graphics, logos, videos, software, website templates, automation workflows, and website code — is the property of SuperCharged or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any materials without our express written consent. This includes the websites we build for you, which remain our property as described in Section 3.

20. AI-Powered Services Disclaimer

Certain services, including AI voice agents and automated responses, are powered by artificial intelligence. While we strive for accuracy, AI-generated content and responses may occasionally contain errors, inaccuracies, or unexpected outputs.

AI-powered features are provided as a tool to assist your business and are not a substitute for professional advice (legal, medical, financial, or otherwise). SuperCharged is not responsible for decisions made based on AI-generated responses or for any inaccuracies in AI output.

You acknowledge that AI technology has inherent limitations and agree to use AI-powered features at your own discretion.

21. Disclaimer of Warranties

Our website, platform, and services are provided "as is" and "as available." This means we provide our services to the best of our ability, but we do not guarantee specific outcomes. We make no warranties, express or implied, regarding:

• Specific business results, such as a guaranteed number of leads, customers, or revenue increases
• Uninterrupted or error-free operation of the website, platform, or automations
• Search engine rankings or placement in Google results
• The accuracy, reliability, or completeness of any AI-generated content

22. Limitation of Liability

To the fullest extent permitted by law, SuperCharged AI, LLC and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use or inability to use our website, platform, or services.

Our total liability for any claim shall not exceed the total amount you have paid to SuperCharged in the twelve (12) months preceding the claim.

23. Force Majeure

SuperCharged shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, third-party platform outages, service provider failures, telecommunications failures, severe weather, or any other cause beyond our reasonable control.

24. Indemnification

You agree to indemnify and hold harmless SuperCharged AI, LLC, its officers, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law — including but not limited to SMS messaging laws and regulations.

25. Third-Party Links & Services

Our services integrate with and may rely on third-party platforms including but not limited to Stripe, Google, and various CRM and communication tools. We are not responsible for the availability, terms, or practices of these third-party services.

Our website may also contain links to external websites not operated by us. We are not responsible for the content or privacy practices of those sites.

26. Termination

We may suspend or terminate your access to our website, platform, or services at any time, without prior notice, if we believe you have violated these Terms, engaged in fraudulent activity, or failed to pay for services. Upon termination, all rights granted to you under these Terms will immediately cease, including access to your website and platform account.

27. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be settled by binding arbitration in Delaware, administered by the American Arbitration Association under its Commercial Arbitration Rules. Each party shall bear its own arbitration costs unless the arbitrator decides otherwise. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Any non-arbitrable disputes shall be resolved in the state or federal courts located in Delaware.

28. Changes to These Terms

We may update or modify these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

29. Contact Us

If you have any questions about these Terms of Service, please contact us at:

SuperCharged AI, LLC
Doing business as SuperCharged
Email: joe@supercharged.so
Website: www.supercharged.so