1. Introduction
Welcome to SuperCharged AI, LLC, doing business as SuperCharged ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.supercharged.so, use our platform, or interact with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, business name, billing address, and other details you provide when making a purchase, filling out a form, or scheduling a sales call.
Payment Information
Payment details are collected and processed securely by our third-party payment processor, Stripe. We do not store your full credit card number. Stripe handles all payment data in accordance with PCI-DSS standards.
SMS / Text Message Data
If you use our SMS-related services (missed call text-back, Google review requests, customer follow-up sequences, appointment reminders), we collect and process phone numbers and message content to deliver these services on your behalf. Consent to receive messages is collected from your customers through opt-in mechanisms on the websites and forms we build (e.g., checkboxes, form submissions, chat widget interactions).
CRM and Business Data
If you use our CRM (provided through our platform), we store customer contact information, interaction history, appointment data, and other business-related records that you enter or that are generated through the platform. This data is accessible via the platform's mobile app.
Usage Data
Information about how you access and use our website and platform, including IP address, browser type, device information, pages visited, and interaction patterns.
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve your experience, analyze website traffic, and support marketing efforts.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our products, platform, and services
- Process payments and manage subscriptions
- Send SMS messages, notifications, and automated sequences on your behalf
- Manage CRM data and customer interactions
- Communicate with you about your account, updates, offers, or support
- Analyze usage to enhance site performance and user experience
- Comply with legal obligations and enforce our Terms of Service
4. SMS Data and Messaging Privacy
Our platform enables SMS messaging services including missed call text-back, review requests, follow-up sequences, and other automated communications. Regarding SMS data:
- Phone numbers and message data are used solely to deliver the requested services
- We do not sell, share, or use SMS data for purposes unrelated to the services you have subscribed to
- SMS opt-out requests (reply STOP) are processed immediately and the number is removed from future messaging
- Message and data rates may apply to recipients based on their carrier's terms
See our Terms of Service for full SMS disclosure and consent details.
5. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Payment Processors: Stripe processes all payments securely. Your payment information is shared with Stripe solely for transaction processing.
Platform Providers: We use third-party platforms to provide CRM, messaging, voice, and automation services. Your business data and customer data may be processed through these platforms to deliver the services you subscribe to.
Google Services: If you use our Google Business Profile optimization, Google Ads management, or Google review services, relevant business data may be shared with Google.
Legal Compliance: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
6. Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing via Stripe, and access controls on our platform.
However, no system is completely secure, and we cannot guarantee absolute security of your data.
7. Cookies & Your Consent
Our website uses cookies and similar technologies to analyze traffic, remember preferences, and improve your experience. By continuing to use our website, you consent to our use of cookies as described here.
Types of cookies we use:
- Essential cookies: Required for the website to function (e.g., security, session management). These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with the website (e.g., pages visited, traffic sources). These may be provided by third-party services such as Google Analytics.
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance. These may be set by third-party advertising platforms.
Managing cookies: You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.
For California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal data. To exercise your rights, contact us at joe@supercharged.so.
For European visitors (GDPR): If you are located in the European Economic Area, you have additional rights including the right to access, correct, or erase your data, restrict processing, and data portability. Our legal basis for processing data is your consent and/or our legitimate interest in operating our services. To exercise your rights, contact us at joe@supercharged.so.
8. Your Rights and Choices
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS messages by replying STOP to any message
- Request information about what data we hold about you
- Disable cookies in your browser settings
To exercise these rights, contact us at joe@supercharged.so.
9. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, maintain your account, or as required by law.
If you cancel your subscription, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements. CRM data and customer records may be deleted upon request after account termination.
10. Links to Other Websites
Our website and platform may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you interact with.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
SuperCharged AI, LLC
Doing business as SuperCharged
Email: joe@supercharged.so
Website: www.supercharged.so